Job Description
Full details about the role and requirements
Yukerja Summary
The ILOILO FRESH GRADS | Customer Support (Technical Helpdesk) role at Cooee Inc. is curated from Bossjob (category Teknologi & IT). Note the work location (Iloilo, Western Visayas, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
POSITION SNAPSHOTS
- Night Shift | Full-time
- Full Onsite (Iloilo Office)
- Fresh graduates are welcome to apply
- Up to 2 years of customer service, technical support, or helpdesk experience
- Experience with Trello, Jira, or similar Kanban tools is an advantage
- Strong English communication and Microsoft Office skills
ABOUT THE ROLE
Provide first-line technical helpdesk support for a US-based dental operations platform. You'll assist customers with escalated platform-related issues through phone, email, and chat, maintain accurate documentation, and contribute to knowledge base resources that improve the overall customer experience.
WHAT YOU'LL BE WORKING ON
Technical Helpdesk Support
- Handle escalated customer inquiries and platform-related issues
- Provide support via phone, email, chat, and other channels
- Manage support tickets from start to resolution
- Maintain accurate customer records and documentation
Knowledge Base Management
- Create and update knowledge base articles, user guides, and workflow documentation
- Help improve customer self-service resources
Communication & Operations
- Deliver professional, customer-focused technical support
- Collaborate with internal teams to resolve issues efficiently
- Ensure timely responses and accurate record-keeping
WHAT WE'RE LOOKING FOR
- Fresh graduates or up to 2 years of customer service, technical support, or helpdesk experience
- Experience using Trello, Jira, or similar Kanban tools is a plus
- Excellent written and verbal English communication skills
- Proficient in Microsoft Office, especially Excel and Outlook
- Strong troubleshooting, problem-solving, and customer relationship skills
- Highly organized, detail-oriented, and proactive
- Able to multitask in a fast-paced environment
- Willing to learn and work collaboratively
WHY COOEE
Join a people-first company that values meaningful connections, continuous learning, and personal growth while helping businesses thrive.
WHAT WE OFFER
- HMO on Day 1
- IT equipment provided
- Learning and development opportunities
- Weekly engagement activities
- Government-mandated benefits