Reservation

FINNS Beach Club is seeking for a vibrant and dynamic Reservation to bring their energy and enthusiasm to create unforgettable service and party experiences for our guests. You will be the first point of contact for guests from all over the globe, helping them curate their ultimate day in paradise.

Summary

FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

Responsibilities

• Handle incoming reservation requests via phone, email, or online booking systems

• Provide information about club amenities, services, availability, and rates

• Assist guests in making, modifying, and canceling reservations

• Ensure accurate entry of reservation details into the booking system

• Communicate special requests or preferences to relevant departments (e.g., seating preferences, dietary restrictions)

• Upsell additional services or packages to enhance the guest experience

• Resolve guest inquiries, issues, or complaints in a timely and professional manner

• Maintain up-to-date knowledge of club policies, events, and promotions

Qualifications

• Previous experience in hospitality or a similar role is preferred

• Proficiency in English and Bahasa Indonesia, both written and verbal; additional languages are a plus

• Excellent communication and customer service skills

• Experience with reservation systems and booking software

• Ability to multitask and handle high-pressure situations

• Detail-oriented with strong organizational skills

• Upselling and cross-selling capabilities to maximize venue revenue

• Strong conflict-resolution and guest problem-solving skills

• Basic phone etiquette and professional email writing standards