Manager, Country Operations CLS (Contract Logistics)

About the role

This position is responsible for planning, managing and executing implementation projects. This role plans, executes, monitors and provides direction to project resources (internal and external) to ensure successful implementation of operations that meet APL Logistics and customer expectations. The Implementations Manager applies the best form of project management (Standard or Agile) to meet expectations and will require the position to balance project resources with the right skills and experiences to execute against plans. This role is expected to manage/support a few projects simultaneously.

Key responsibilities

• Lead multiple projects in a matrixed environment by partnering with subject matter experts in operations, technology, human resources, finance, legal, and other functional teams internal to APL Logistics and external with customers and additional service providers

• Manage relationship with operations and commercial teams to provide value in the pursuit of new opportunities or the expansion of services for existing customers

• Develop commercial content; cost estimate, timelines, project structures, etc. for responses to customer proposals

• Develop or oversee project timelines that demonstrate a realistic path from project initiation through go-live of services, and transition to ongoing operations

• Estimate or oversee estimations for project cost of project implementation, and can include investments in time, facility infrastructure, technology, one-time expenses, or capital

• Manage or oversee cost from acceptance through project implementation with the ability to estimate variance at completion

• Define, document, and evaluate risks associated with a project and create a risk management plan to either avoid, mitigate, or transfer risk

• Lead the implementation efforts for integrated solutions for domestic logistics services

• Lead project team activities and efforts in validating and monitoring quality of project deliverables and/or service being delivered as result of project implementation

• Lead and manage cross functional teams from APLL domestic operations (CLS/LTS), APLL and client technology teams, client operations teams, and vendor teams

About you

• University/College Degree in Foreign Trade, Economics, Transportation, Logistics, or equivalent qualification

• At least 8 years working experience as Sales position in International freight forwarding/International logistics operations/Supply chain solutions

• Knowledgeable in warehouse management and operations, including equipment and its proper use and maintenance

• Good interpersonal and English communication skills, both written and oral

• Able to analyse and manage budgets

• Excellent oral and written communication skills

• Commitment to teamwork and collaboration

• Integrity - fostering trust and a positive work environment

• Innovation - bringing creativity to the workplace

• Customer Focus - achieving Company, department, and personal goals through a strong customer focus