Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative role at Alorica is curated from Bossjob (category Teknologi & IT). Note the work location (Quezon City, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Assist customers with inquiries and provide prompt support via phone, email, or chat.
- Resolve customer issues efficiently, ensuring a high level of satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service processes.
- Stay informed about product updates and company policies.
Requirements
- Educational Qualifications: High School Diploma or equivalent
- Experience Level: 0–2 years
- Skills and Competencies: Strong communication and interpersonal skills
- Responsibilities and Duties: Ability to handle multiple tasks and work in a fast-paced environment
- Qualities and Traits: Positive attitude and strong problem-solving skills