Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative - Audo Technical role at Metacom Careers is curated from Bossjob (category Teknologi & IT). Note the work location (Muntinlupa, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Are you passionate about technology and audio devices? Join our team as a Technical Support Representative and help customers troubleshoot and resolve issues related to audio products and services.
Qualifications:
- High school graduate (Senior High School graduates are welcome to apply)
- Excellent English communication skills
- Customer service or technical support experience is an advantage but not required
- Basic knowledge of computers, mobile devices, and audio equipment
- Strong troubleshooting, analytical, and problem-solving skills
- Basic computer navigation and typing skills
- Willing to work on shifting schedules, weekends, and holidays
- Amenable to work onsite (or hybrid/work-from-home, if applicable)
- Customer-focused with a positive attitude and willingness to learn
Job Responsibilities:
- Provide technical support for audio devices, software, and related services via phone, chat, or email
- Troubleshoot issues involving speakers, headphones, sound systems, and connectivity
- Guide customers through step-by-step troubleshooting and product setup
- Escalate complex technical concerns to the appropriate support team when necessary
- Accurately document customer interactions and technical resolutions
- Deliver exceptional customer service while meeting quality and performance standards
What We Offer:
- Competitive salary package
- Performance incentives and bonuses
- Paid training
- HMO and other company benefits
- Career growth and advancement opportunities
Apply today and turn your passion for technology and audio into a rewarding career!