Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative – Service Delivery Account role at Metacom Careers is curated from Bossjob (category Teknologi & IT). Note the work location (Makati, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Are you passionate about providing excellent customer service and ensuring a seamless customer experience? Join our team as a Customer Service Representative for our Service Delivery Account and help customers with service requests, account concerns, and delivery-related inquiries.
Qualifications:
- High school graduate (Senior High School graduates are welcome to apply)
- Excellent English communication skills
- Customer service or BPO experience at least 3 months
- Basic computer navigation and typing skills
- Strong problem-solving, organizational, and multitasking abilities
- Ability to work in a fast-paced environment and meet performance targets
- Willing to work on shifting schedules, weekends, and holidays
- Amenable to work onsite (or hybrid/work-from-home, if applicable)
- Customer-focused with a positive attitude and willingness to learn
Job Responsibilities:
- Handle customer inquiries regarding service requests, deliveries, and account-related concerns
- Provide timely updates on service status, appointments, and delivery schedules
- Resolve customer concerns while ensuring a positive customer experience
- Coordinate with internal teams to ensure efficient service delivery
- Accurately document customer interactions and maintain account records
- Meet quality, productivity, and customer satisfaction goals
What We Offer:
- Competitive salary package
- Performance incentives and bonuses
- Paid training
- HMO and other company benefits
- Career growth and advancement opportunities
Apply today and be part of a team committed to delivering exceptional customer service!