Job Description
Full details about the role and requirements
Yukerja Summary
The Career Support (Verification) role at TigerUX is curated from Bossjob (category Kesehatan). Note the work location (Taguig, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Responsibilities:
- Verify employment outcomes for platform?introduced candidates.
- Confirm start dates, status, compensation, and work arrangements.
- Conduct follow?ups with employers and job seekers to validate placements.
- Compare records and responses to identify discrepancies.
- Investigate off?platform hiring and fee avoidance cases.
- Gather evidence and maintain complete documentation for verification cases.
- Escalate suspicious or unresolved cases per procedures.
- Build professional relationships with employers and job seekers.
- Conduct calls, emails, and follow?ups to secure timely confirmations.
- Navigate challenging conversations with professionalism.
- Maintain accurate case records and documentation across systems.
- Support revenue protection by ensuring validated, complete placement records.
Qualifications:
- High school diploma required.
- 4+ years of experience in contact center, customer support, recruitment operations, or other high-volume outbound/inbound calling environments.
- Strong English communication skills.
- Skilled in investigative follow-ups, identifying inconsistencies, and accurately documenting findings.
- Experienced in handling sensitive conversations with professionalism and persistence.
- Strong attention to detail with ability to analyze information from multiple sources.
- Comfortable working in a fast-paced, high-volume environment with multiple priorities.
- Ability to work independently and drive cases to resolution with minimal supervision.
- Proficiency in CRM systems, spreadsheets, and case management tools.
Preferred Qualification:
- Experience in verification, collections, fraud investigation, background screening, recruitment, healthcare staffing, customer escalations, and related roles.
Work Set-up: Monday – Friday | Night Shift (DST Dependent)
Benefits:
- Transportation Allowance
- Rice Allowance
- Leave Conversion Benefit
- Performance Reviews
- Government Mandated Benefits
- HMO + 2 Dependents (Effective Day 1)
- 10% Night Differential