Job Description
Full details about the role and requirements
Yukerja Summary
The Dayshift Customer Service Agent (Virtual Hiring) role at Metacom Careers is curated from Bossjob (category Kesehatan). Note the work location (Manila, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Assist customers with inquiries and provide resolutions via phone, email, and chat.
- Maintain a high level of customer satisfaction by promptly addressing issues and concerns.
- Document customer interactions and update records accurately in the system.
- Collaborate with team members to improve service delivery and enhance customer experience.
- Adhere to company policies and procedures while providing exceptional service.
Requirements
- Educational Qualifications: High School Diploma or equivalent.
- Experience Level: 1-3 years in a customer service or call center environment.
- Skills and Competencies: Strong communication and interpersonal skills.
- Skills and Competencies: Proficient in call center operations and customer service best practices.
- Qualities and Traits: Patient, empathetic, and able to handle challenging situations with professionalism.
- Working Conditions: Able to work in a remote setting with a reliable internet connection.