Job Description
Full details about the role and requirements
Yukerja Summary
The DIGITAL ASSISTANT role at EG Private House is curated from Bossjob (category Perhotelan & Pariwisata). Note the work location (Taguig, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
EG Private House is seeking a proactive and detail-oriented Digital Assistant to support our daily hotel operations. The ideal candidate will manage online guest communications, reservations, and administrative tasks while ensuring excellent customer service.
Key Responsibilities:
* Respond promptly to guest inquiries via email, chat, phone, WhatsApp, and online booking platforms.
* Assist guests with check-in and check-out procedures.
* Prepare guest documents, key cards, parking passes, invoices, and receipts.
* Coordinate with housekeeping and maintenance to ensure rooms are clean and ready for arrival.
* Update reservation records and maintain accurate guest information.
* Handle guest requests, complaints, and special arrangements professionally.
* Monitor daily bookings, cancellations, and room availability.
* Perform general administrative tasks and prepare daily reports.
* Support the operations team to ensure a smooth and excellent guest experience.
Qualifications:
* Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or any related field.
* Excellent written and verbal communication skills in English and Filipino.
* Proficient in Microsoft Office, Google Workspace, and online booking platforms.
* Strong organizational and multitasking skills.
* Customer service or hotel experience is an advantage.
* Willing to work rotating shifts, weekends, and holidays
Job Requirements
RESUME