Customer Service Executive (1 Year Contract)

Job purpose:

We are looking for a talented and competitive personnel that thrives in a quick sales cycle environment. You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.

RESPONSIBILITIES:

• Support Outdoor sales team on quotation generation, sets up appointments with potential customers.

• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

• Routing qualified opportunities to the appropriate sales executives for further development and closure.

• Execute customer purchase order and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentations procedures.

• Identify risks associated with different approaches of business process change in order fulfilment processes.

• Implement business process improvement solutions to achieve effectiveness in customer service operations.

• Always maintain customer focus, strive to exceed customer expectations wherever possible and respond to customers’ enquiries such as delivery schedules, quotations etc. promptly.

• Resolve customer complaints by being the focal person in driving for solutions.

• Take ownership of queries and proactively follow through to resolution.

• Ensure all customers’ queries are investigated and resolved, escalating issues to the Reporting Manager if appropriate.

• Maintain advanced working knowledge of all customer service processes for different business segments and communicate discrepancies/issues to Reporting Manager when necessary.

• Ensure internal and external customers are serviced promptly, respectfully and accurately.

• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

• Demonstrate a positive and flexible approach to changing business priorities.

• Assist Reporting Manager and management with any special projects assigned and provide backup to Reporting Manager when necessary.

• Support Reporting Manager and management on monthly report submission preparation

REQUIREMENTS:

• Diploma in any discipline with at least 3 years in indoor sales experience.

• Proficient in Microsoft office application especially in MS Excel and MS Words

• Customer-oriented with a pleasant personality.

• Good communication, analytical and problem-solving skills.

• Fluent in English in both written and spoken.

• Pleasant personality with initiative and customer-oriented.

• Disciplined, hardworking and able to perform under pressure.

• Detail oriented, resourceful and ability to work independently.