Job Description
Full details about the role and requirements
Yukerja Summary
The Technical Engineer role at PT Teknologi Strategis Nusantara is curated from Glints (category Sumber Daya Manusia). Note the work location (Tanah Abang) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Technical/Operation Engineer (Middle)
Key Responsibilities:
· Handle L2 escalations for cloud/virtualization/infrastructure incidents and service requests.
· Perform troubleshooting across compute, storage, network, and OS/services (Linux-focused).
· Operate and support virtualization/private cloud environments (VM provisioning, cluster health checks, migrations, performance tuning).
· Support hybrid/public cloud operations (compute, storage, VPN/connectivity, basic security policies).
· Maintain service availability by supporting HA features, monitoring, and preventive maintenance.
· Support backup/restore activities and assist in DR readiness (RPO/RTO awareness, DR drills support).
· Execute change activities (patching, upgrades, configuration) following standard procedures and runbooks.
· Produce concise documentation (runbooks/KB), incident RCA, and operational reports.
Qualifications & Requirements:
· 3+ years of experience in operations/support roles (data center, cloud, virtualization, managed services, or SI).
· Strong Linux fundamentals (services, logs, networking tools, troubleshooting).
· Basic-to-intermediate understanding of virtualization concepts (cluster, HA, VM lifecycle, snapshots/backup).
· Solid networking fundamentals (TCP/IP, subnetting, VLAN, routing basics, NAT/VPN concepts).
· Understanding of HA and DR fundamentals (failover concepts, RPO/RTO, restore testing).
· Familiar with ticketing workflow, SLA-driven operations, and structured documentation.
· Good communication skills and ability to work under incident pressure.