Job Description
Full details about the role and requirements
Yukerja Summary
The Scheduler role at RC Low Human Resource Consultancy OPC is curated from Bossjob (category Teknologi & IT). Note the work location (Taguig, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
We are looking for a detail-oriented WFM Scheduler to join our Workforce Management team. In this role, you will be responsible for creating, maintaining, and optimizing employee schedules to ensure operational efficiency while meeting service level targets. You will work closely with Operations, Resource Planning, and other stakeholders to manage staffing requirements, schedule adjustments, and workforce performance.
Qualifications
- Minimum of 3 years of Workforce Management (WFM) experience in Scheduling, Resource Planning, or a related WFM function.
- Hands-on experience using Genesys WFM for schedule creation, schedule maintenance, and workforce optimization.
- Strong understanding of contact center KPIs, including Service Level, AHT, Occupancy, Shrinkage, Schedule Efficiency, and Adherence.
- Experience managing schedule changes, activity codes, exceptions, and staffing adjustments in a fast-paced contact center environment.
- Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
- Excellent communication and stakeholder management skills.
- Proficient in Microsoft Excel and other reporting tools.
- Willing to work onsite and on a shifting schedule, including weekends and holidays, as required.