Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative - Travel Account role at Metacom Careers is curated from Bossjob (category Perhotelan & Pariwisata). Note the work location (Cebu, Central Visayas, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Love helping people plan their trips? Join our team and assist customers with travel bookings, reservations, and inquiries while building a rewarding career in the travel industry!
Qualifications:
- Senior High school graduate
- Excellent English communication skills
- Customer service or BPO experience is an advantage but not required
- Basic computer navigation and typing skills
- Strong problem-solving and multitasking abilities
- Willing to work on shifting schedules, weekends, and holidays
- Amenable to work onsite (or hybrid/work-from-home, if applicable)
- Customer-focused with a positive attitude and willingness to learn
Job Responsibilities:
- Assist customers with flight, hotel, and travel reservations
- Handle booking modifications, cancellations, and travel-related inquiries
- Provide accurate information on travel policies, schedules, and services
- Resolve customer concerns in a timely and professional manner
- Maintain accurate records of customer interactions
- Deliver exceptional customer service while meeting quality and performance standards
What We Offer:
- Competitive salary package
- Performance incentives and bonuses
- Paid training
- HMO and other company benefits
- Career growth and advancement opportunities
- 13th month pay
Apply now and start your journey in the exciting world of travel!