Job Description
Full details about the role and requirements
Yukerja Summary
The Financial Customer Service Representative role at Metacom Careers is curated from Bossjob (category Keuangan & Perbankan). Note the work location (Quezon City, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Job Description:
As a Financial Customer Service Representative, you will provide exceptional customer support to clients by assisting with account inquiries, financial transactions, billing concerns, payment processing, and other financial service-related requests. You will deliver accurate information, resolve customer concerns efficiently, and ensure a positive customer experience through phone, email, or chat while maintaining compliance with company policies and financial regulations.
Key Responsibilities:
- Respond to customer inquiries regarding financial products, services, accounts, and transactions.
- Assist customers with account maintenance, billing inquiries, payment concerns, transaction verification, and account updates.
- Process financial transactions and service requests accurately and in accordance with company policies.
- Resolve customer concerns promptly while maintaining a high level of professionalism and customer satisfaction.
- Accurately document customer interactions and update customer records in company systems.
- Ensure compliance with company policies, data privacy standards, and applicable financial regulations.
Qualifications:
- Must have a Bachelor Degree
- No experience
Why Join Us?
- HMO benefits
- Paid Trainings
- 13th month pay