Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative| Quezon City Bridgetowne | Healthcare role at Metacom Careers is curated from Bossjob (category Kesehatan). Note the work location (Bulacan, Central Luzon, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Highly technical customer service expert with depth of knowledge within a health care setting. This position will require highly analytical, advanced ability to connect with the member, with a depth of knowledge in resolving and navigating within the US health care setting. This position supports health plan members with benefit needs. Candidates must have a proven track record in resolving claims issues, navigating complex health conditions and be the embodiment of empathy as their key driver in member experience. Possesses relationship building behaviors including, but not limited to empathy, curiosity and helpfulness. Ability to demonstrate. active listening, critical thinking, building rapport and being proactive. Clearly demonstrates application of resources and support to provide solutions to customer.
Job Requirements
-At least 2 years in College; Open to SHS or with 2+ yrs experience
-At least one (1) year experience in Contact Center setting; healthcare experience highly preferred
Responsibilities
- Manage patient accounts.
- Check insurance information.
- Process bills and payments.
- Answer billing questions.
- Work with insurance companies.
- Keep patient records accurate.
- Help resolve payment issues.