Job Description
Full details about the role and requirements
Yukerja Summary
The Retail Customer Service Representative role at Metacom Careers is curated from Bossjob (category Retail & E-commerce). Note the work location (Manila, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
We are looking for a customer-focused and enthusiastic Retail Customer Service Representative to provide exceptional support to customers by assisting with inquiries, processing transactions, resolving concerns, and ensuring a positive shopping experience. The ideal candidate has excellent communication skills, a passion for helping customers, and the ability to work efficiently in a fast-paced retail environment.
Key Responsibilities
- Greet and assist customers in a friendly and professional manner.
- Respond to customer inquiries regarding products, pricing, promotions, and store policies.
- Process purchases, returns, exchanges, and refunds accurately.
- Resolve customer complaints and concerns promptly while maintaining a positive customer experience.
- Recommend products and services based on customer needs.
- Maintain product knowledge to provide accurate information and recommendations.
- Ensure merchandise is properly displayed, stocked, and organized.
- Assist with inventory counts, restocking shelves, and maintaining store cleanliness.
- Meet individual and team performance goals related to customer satisfaction and sales.
- Follow company policies, procedures, and loss prevention guidelines.
- Collaborate with team members to achieve daily operational objectives.
Qualifications
- High school diploma or equivalent required.
- Previous experience in retail, customer service, or sales is an advantage but not required.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Basic computer and point-of-sale (POS) system knowledge.
- Ability to multitask and work in a fast-paced environment.
- Willingness to work flexible schedules, including weekends and holidays.
- Positive attitude with a customer-first mindset.
Preferred Skills
- Strong customer service orientation.
- Active listening and conflict resolution skills.
- Sales and cross-selling abilities.
- Time management and organizational skills.
- Team player with the ability to work independently.
What We Offer
- Competitive salary and performance incentives.
- Paid training and career development opportunities.
- Health and wellness benefits (where applicable).
- Supportive and collaborative work environment.
- Opportunities for career growth and advancement.