Front Desk Officer

We're Hiring: Front Desk Officer

Location: Pererenan, Bali
Employment Type: Full-time

Join Our Team

We're looking for a friendly, organized, and energetic Front Desk Officer to become the face of our padel club in Pererenan. As the first point of contact for our members and guests, you'll play a key role in creating a welcoming experience while ensuring the club operates smoothly.

If you enjoy meeting people, thrive in a fast-paced environment, and have a passion for hospitality, fitness, or sports, we'd love to hear from you.

Key Responsibilities

• Welcome members and guests with a warm and professional attitude.

• Manage court bookings, memberships, and customer inquiries.

• Handle check-ins, payments, and daily transactions accurately.

• Answer phone calls, WhatsApp messages, emails, and social media inquiries promptly.

• Assist with member registrations and maintain accurate customer records.

• Coordinate with coaches and operations staff to ensure smooth daily activities.

• Keep the reception area clean, organized, and presentable.

• Support club events, tournaments, and promotional activities when needed.

• Address customer concerns professionally and escalate issues when appropriate.

Requirements

• Previous experience in customer service, hospitality, reception, or a similar role is preferred.

• Excellent communication skills in English; Bahasa Indonesia is required. Additional languages are a plus.

• Friendly, proactive, and customer-focused personality.

• Strong organizational and multitasking abilities.

• Comfortable using booking systems, POS systems, and basic computer applications.

• Able to work flexible hours, including evenings, weekends, and public holidays.

• A positive attitude and willingness to learn.

• Interest in sports, fitness, or padel is an advantage.