Job Description
Full details about the role and requirements
Yukerja Summary
The Front Office Supervisor role at JMP TWIN EAGLE Manpower and Allied Services Inc. is curated from Bossjob (category Perhotelan & Pariwisata). Note the work location (Baguio, CAR, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
- Manage daily front office operations and staff activities.
- Ensure exceptional guest experiences and service standards.
- Handle guest inquiries, complaints, and special requests efficiently.
- Supervise check-in and check-out processes.
- Monitor and optimize room availability and occupancy rates.
- Collaborate with other departments to enhance service delivery.
- Provide training and support to front office staff.
- Job Title: Front Office Manager
- Educational Qualifications: Diploma in Hospitality Management or relevant field.
- Experience Level: 1-3 years of experience in front office operations.
- Skills and Competencies:Proficient in English Language
- Customer Relationship Management
- Excellent Communication and Leadership Skills
- Strong customer service orientation
- Effective multitasking and problem-solving abilities
- Responsibilities and Duties: Oversee front desk operations, manage staff, ensure customer satisfaction, handle complaints, and maintain daily reports.
- Working Conditions: Generally, a fast-paced hotel environment with flexible shifts.
- Qualities and Traits: Strong interpersonal skills, adaptability, initiative, and a positive attitude.
- Can work in a flexible schedule.