Job Description
Full details about the role and requirements
Yukerja Summary
The Front Office Assistant Manager role at Private Advertiser is curated from JobStreet (category Kesehatan). Note the work location (Bali) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
About the Role
Our client is a specialist healthcare provider delivering services across multiple sites. They are seeking a Front Office Assistant Manager to lead a consistent, efficient and accurate end-to-end billing process, while championing an exceptional patient service experience across inpatient and outpatient services. Reporting to the operations leadership team, this is a key admin leadership role partnering closely with clinical and operational teams to optimise day-to-day processes and identify opportunities for continuous improvement.
Key Responsibilities
Billing & Financial Operations
● Establish and maintain consistent billing processes in collaboration with key internal stakeholders
● Ensure timely, accurate reporting on patient billings, invoices, receipts and debt ledgers
● Monitor billing performance against KPIs and investigate variances promptly
● Provide timely, constructive feedback where billing errors have occurred
Patient Services & Customer Experience
● Champion a culture of service excellence across the patient services and billing function
● Build training and support programs to lift capability across the admin team
● Act as an escalation point to resolve service delivery issues quickly and effectively
Systems & Continuous Improvement
● Ensure effective, efficient use of information and billing systems
● Identify and lead opportunities to improve billing processes and patient service delivery
● Maintain adequate training and knowledge across the admin team
Stakeholder & Risk Management
● Build strong working relationships with insurance, doctors and practice managers
● Proactively escalate risk, compliance or process concerns to ensure timely resolution
Key Requirements
● Experience in a health industry billing environment, including health insurance processes and accounts in a medical setting
● Current experience in an administration leadership role, with strong knowledge of billing and accounts processes
● Background in accounts receivable and general accounting, including reconciliations and month-end reporting
● High proficiency in Microsoft Excel, with strong analytical and numerical accuracy
● A collaborative work style and a high standard of customer service
● High attention to detail, strong organisational skills, and the ability to work under pressure
● Comfortable working across multiple systems and adapting to change