Job Description
Full details about the role and requirements
Yukerja Summary
The Head of Operations role at PT Icon Healthcare Bali is curated from JobStreet (category Kesehatan). Note the work location (Denpasar, Bali) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Key Responsibilities:
Operational & Financial Leadership
Lead, coordinate and oversee all operational aspects of the site to ensure effective, efficient delivery of quality patient care
Own the annual site budget, including capital and facility maintenance plans, and manage expenses within financial delegation
Manage staffing levels across physicians, clinical, professional and administration teams to support safe, effective operations
Monitor and report on financial performance, forecasts and KPIs to ensure the site meets or exceeds targets
Partner with Business Development to grow site volume, revenue and service opportunities
Quality & Compliance
Ensure ongoing compliance with relevant legislation, regulatory standards and information privacy requirements
Lead clinical governance, risk management and accreditation processes, including audits and improvement plans
Review and maintain policies, procedures and protocols to reflect best practice and optimal patient outcomes
People & Patient Care Leadership
Model organisational values and the highest standards of service to patients, teams and stakeholders
Develop a workforce management plan to meet current and future service needs
Support performance, development and training across the multidisciplinary team
Maintain open, two-way communication and feedback across the site
Workplace Health & Safety
Champion a strong safety culture and meet duty-of-care obligations under WHS legislation
Ensure safe systems, environments, and training are in place across the site
Escalate and act on safety issues, hazards and incidents in a timely way
About You
Demonstrated management experience in a healthcare setting, with the ability to lead and engage teams in a regulated, dynamic environment
Proven ability to develop and deliver operational plans, meet KPIs, and manage budgets/P&L
Strong commercial acumen and experience driving site financial performance
Sound understanding of quality standards and Workplace Health and Safety legislation
Excellent stakeholder management, influencing and negotiation skills
Undergraduate qualification in a health-related field; postgraduate qualification in business/management desirable