Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative - Home Security role at Metacom Careers is curated from Bossjob (category Teknologi & IT). Note the work location (Cebu, Central Visayas, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
As a Home Security Customer Service Representative, you will provide exceptional support to customers regarding home security products and services. You will assist with account inquiries, alarm monitoring concerns, technical troubleshooting, billing questions, service requests, and appointment scheduling while delivering a professional and customer-focused experience through phone, email, or chat.
Key Responsibilities:
- Respond to customer inquiries regarding home security systems, products, and services.
- Assist customers with account management, billing concerns, service requests, and subscription inquiries.
- Provide basic troubleshooting for security devices, alarms, cameras, smart home equipment, and related services.
- Schedule installation, maintenance, repair, and technician appointments as needed.
- Process account updates, service activations, cancellations, and other customer requests accurately.
- Resolve customer concerns promptly while maintaining a high level of customer satisfaction.
- Accurately document customer interactions and update customer records in company systems.
Qualifications:
- Must have at least Senior Highschool Graduate (New Curriculum)
Why Join Us?
- Paid Training
- HMO Plus 3 Dependents
- 28 Pay Leaves
- Company Sponsored Trips