Job Description
Full details about the role and requirements
Yukerja Summary
The Technical Support Representative role at Metacom Careers is curated from Bossjob (category Teknologi & IT). Note the work location (Rizal, Calabarzon, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Provide exceptional technical support to customers via phone, email, and chat.
- Assist in troubleshooting technical issues and providing solutions in a timely manner.
- Maintain accurate records of customer interactions and technical issues in the CRM system.
- Collaborate with engineering and product teams to resolve complex technical challenges.
- Educate customers on product features and functionality to enhance user experience.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
- Experience Level: 0–2 years of experience in technical support or a related field.
- Skills and Competencies: Strong technical support, Customer Relationship Management (CRM) experience, technical sales acumen, and excellent problem-solving skills.
- Qualities and Traits: Strong communication skills, patience, empathy, and a customer-centric mindset.
- Working Conditions: Standard office environment with potential for remote work options.