Job Description
Full details about the role and requirements
Yukerja Summary
The French Speaking Solutions Consultant role at Mercier Consultancy BG is curated from Himalayas (category Teknologi & IT). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
Role Overview
We are seeking a highly motivated and customer-focused individual to join our growing team in Sofia, Bulgaria, in the French Speaking Solutions Consultant position. This role sits within the dynamic Customer Support Services industry and is ideal for a fluent French speaker who is passionate about delivering outstanding client experiences.
What You Will Do
Serve as the primary point of contact for French-speaking clients, delivering prompt, accurate, and empathetic support across multiple communication channels. Diagnose and resolve customer issues efficiently, provide tailored product and service solutions, and maintain detailed records of customer interactions.
Why It Might Be a Fit
This opportunity offers genuine career progression, a vibrant international work culture, and exceptional financial rewards. You will have the chance to work in a supportive, multicultural, and inclusive environment with opportunities for growth and advancement.
Requirements
- Native or fluent French language proficiency (both spoken and written)
- Valid EU passport
- Solid working knowledge of English (B2 level or above)
- Previous experience in a customer support services, contact centre, helpdesk, or client-facing role
- Exceptional interpersonal and active listening skills
- Strong digital literacy, including comfort navigating CRM platforms, ticketing systems, and standard office productivity tools
Benefits
- Competitive Monthly Salary
- Fully Paid Training Programme
- Comprehensive Health Insurance coverage
- Fully Paid Relocation Package
- Monthly Performance Bonus
- €1,500 Signing Bonus
- Supportive, multicultural, and inclusive work environment
Originally posted on Himalayas