Job Description
Full details about the role and requirements
Yukerja Summary
The Work at Home Technical Support. Agent Bilingual English & Spanish role at Alorica is curated from Himalayas (category Teknologi & IT). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
Customer Service Representative?
Location: “Work At Home”
Employment Type: “Full-time”
Supporting: “Healthcare”
About Us?
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
- Guide customers through questions, concerns, or challenges they encounter while using the product or service?
- Listen actively to understand the root of the issue and provide clear, effective solutions?
- Record detailed call information for auditing, reporting, and follow-up purposes?
- Maintain and update customer records to ensure accurate and current information?
- Identify opportunities to introduce customers to new or enhanced services that meet their needs?
- Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
Originally posted on Himalayas