Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Associate role at Ark One is curated from Bossjob (category Keuangan & Perbankan). Note the work location (Muntinlupa, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
OPEN FOR FRESH GRADUATES
- Handles local, overseas and subcon services.
- Timely update of customer’s unit status for local and overseas through mail.
- Prepares and generates service quotations and delivery reports, purchase requests and work orders through SAP.
- Booking of repair and calibration orders and parts/ unit ordering to SCM Team.
- Schedules pull-out and deliveries both local services and monitors shipment for overseas services of units for customers and AOTI.
- Coordinates with customers logistics team for LOA, surety bond and customer’s OR for Surety Bond.
- Processes PEZA 8105 and 8106 of customer units.
- Weekly follow-ups of pending quotations to customers for Purchase Order.
- Handles RFQ to suppliers and other local laboratories.
- Regular status update of customer units over job request monitoring in SAP.
- Coordinates with suppliers for overseas services and parts purchases.
- Builds sustainable relationships and trust with customer accounts through open and interactive communication that could be in person, online meeting or over the phone.
- Updating of importation and exportation details in the summary file.
- Ensures customers to accomplish Customer Satisfaction Survey form and submit to for monthly consolidation and analysis.
- Obtains repeat orders from existing customers by planning and organizing daily work schedule to call customers.
- Attending customer meetings that could be in person, online meeting or over the phone to introduce and present company profile, to have continuous communication and to follow up of action items.
- Ensures monthly submission of Local sales report to SCM and Accounting.
- Gathers supplier performance evaluation on a biannual basis, month of January and July.
- Creates and submits Liquidation ledger every 15th day of the month.
- Other administrative tasks are not limited to preparation and filing of gate pass and road user, Admin coordination, VRF and MRF online filing, provides instruction to driver / messenger, monitors business and government permits/certificates.