Relationship Manager

Department

Sales & Business Development

Reports To

Sales Manager /

Business Development Manager

Job Summary

The Relationship

Manager is responsible for developing, maintaining, and strengthening

relationships with existing and potential clients, corporate accounts, travel

agents, and business partners. This role focuses on increasing customer

satisfaction, driving sales growth, identifying new business opportunities, and

ensuring exceptional service throughout the customer journey.

Key Responsibilities

• Build and maintain strong, long-term relationships with corporate clients, travel partners, and key accounts.
• Serve as the primary point of contact for clients, addressing inquiries, concerns, and service requests promptly.
• Identify new business opportunities and generate leads to expand the company's customer base.
• Promote and sell the company's travel products and services, including holiday packages, airline tickets, hotel accommodations, visa assistance, transportation, and other travel-related services.
• Prepare customized travel proposals and quotations based on client requirements.
• Negotiate contracts, pricing, and service agreements with clients when appropriate.
• Achieve monthly, quarterly, and annual sales targets.
• Conduct regular client meetings, presentations, and business reviews to strengthen relationships.
• Coordinate with operations, reservations, ticketing, finance, and customer service teams to ensure smooth service delivery.
• Resolve customer issues efficiently while maintaining high levels of client satisfaction.
• Monitor market trends, competitor activities, and customer feedback to identify opportunities for improvement.
• Maintain accurate records of client interactions, sales activities, and account updates in the CRM system.
• Participate in travel exhibitions, networking events, and promotional activities to generate new business.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Tourism, Hospitality Management, or a related field.
• Minimum of 2–5 years of experience in account management, relationship management, sales, or business development, preferably within the travel or tourism industry.
• Experience managing corporate travel accounts is an advantage.

Skills & Competencies

• Excellent interpersonal and relationship-building skills.
• Strong communication and presentation abilities.
• Proven sales and negotiation skills.
• Customer-focused with strong problem-solving abilities.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and CRM systems.
• Knowledge of travel booking systems and travel industry products is an advantage.
• Ability to manage multiple accounts and priorities in a fast-paced environment.