Job Description
Full details about the role and requirements
Yukerja Summary
The Fraud Operations Team Leader role at SeaBank is curated from JobStreet (category Teknologi & IT). Note the work location (Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Job Description:
Evaluate all documents and work papers from Fraud - agents staff well documented.
Monitor the precision and accuracy of the checking, analysis, and investigation process from agent worksheets.
Ensure the team consistently meets throughput, SLA, and quality targets.
Summarizing fraud trends and calculating total exposure as well as identifying how to mitigate them in the future.
Review and evaluate team performance, provide learning opportunities or training, and take corrective action, for the team to work to maximize their potential.
Prepare each team performance report weekly, monthly, yearly to support and evaluate future team performance.
Collaborate with cross-functional teams to investigate and resolve fraud cases.
Ensuring compliance with regulatory requirements related to fraud reporting.
Requirements:
Minimum bachelor’s degree from any field.
Minimum 6 (six) years of experience in a similar role at banking or related industry.
Able to operate Microsoft Office, particularly PowerPoint & Excel.
A plus if has experience handling IASC-OJK case fraud.
Understands BI regulations, OJK regulations, and other regulations related to banking activities.
Excellent communication and decision-making skills with the ability to demonstrate sound judgement and reflect the right business culture.
Be a self-starter and able to work on an individual basis as well as part of a team.
Strong analytical skills and the ability to work well under pressure with attention to detail, presenting information in a clear and concise manner.
Possess strong written, verbal and research skills.