Job Description
Full details about the role and requirements
Yukerja Summary
The Remote Tier 2 Technical Support - High-Speed Fiber Internet role at ModSquad is curated from Himalayas (category Teknologi & IT). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
We Could Use Someone Like You in Our Crew.
A leading U.S. telecommunications company providing high-speed fiber internet to businesses across New York is looking for experienced Remote Tier 2 Technical Support Reps to join the team.
We're looking for tech-savvy professionals who enjoy troubleshooting technical issues, following established procedures, and delivering excellent customer support through phone and email. In this role, you'll monitor automated alerts, escalate service outages promptly, and help customers during service disruptions.
If you're calm under pressure, have strong call control skills, and enjoy solving technical problems independently, we'd love to hear from you.
Hours of Operation:
Monday – Friday: 12:00 AM – 6:00 AM and 3:30 PM – 12:00 AM (PST)
Priority coverage needed: 4:00 AM – 6:00 AM (PST)
Saturday and Sunday: 24-hour availability required
The biggest need would be weekends and then early morning 4-6 am M-F (after being active for 2 weeks on the project).
Commitment:
15 hours weekly,
90 Days
Orientation:
July 16, 2026
Originally posted on Himalayas