Desk Collection Quality Control — Private Advertiser

Job Description

Full details about the role and requirements

Yukerja Summary

The Desk Collection Quality Control role at Private Advertiser is curated from JobStreet (category Teknologi & IT). Note the work location (Tangerang, Banten) before applying. Yukerja.com is not the employer — applications are handled on the official source site.

Kualifikasi Pekerjaan:

Memiliki pengalaman minimal 1 tahun sebagai QC Collection.
Menguasai Microsoft Excel dan Google Spreadsheet, termasuk penggunaan formula seperti LOOKUP, SUM, IF, COUNTA, serta mampu membuat chart (lebih diutamakan).
Berdomisili di Tangerang dan sekitarnya.

Uraian Pekerjaan:

1. Melakukan quality monitoring terhadap aktivitas penagihan tim collection (call, chat, atau aktivitas lainnya).

2. Menilai kualitas komunikasi agent collection sesuai dengan SOP dan compliance perusahaan.

3. Membuat laporan hasil evaluasi QC secara berkala (harian/mingguan/bulanan).

4. Memberikan feedback dan rekomendasi improvement kepada tim collection.

5. Mengidentifikasi pelanggaran SOP atau potensi risiko dalam proses penagihan.

6. Berkoordinasi dengan Team Leader / Supervisor Collection terkait peningkatan kualitas tim.

7. Membantu memastikan aktivitas collection sesuai dengan regulasi dan etika penagihan.

Tips for Applying to Desk Collection Quality Control

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Tailor your CV and cover letter to keywords in the job description — especially for Teknologi & IT roles.

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