Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Support Manager role at SiteMinder is curated from Himalayas (category Perhotelan & Pariwisata). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
At SiteMinder, we're looking for a Customer Support Manager to join our Global Customer Support team. As a key member of the team, you'll be responsible for coaching, engaging, supervising, leading, and developing our General Services team to deliver excellent customer service.
Requirements
- Experience leading diverse, motivated teams.
- Experience working in the hospitality/OTA industry
- Experience with support KPIs (CSAT, NPS, AHT, etc)
- Past work in call center would be a plus
Benefits
- Hybrid working model
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Originally posted on Himalayas