Job Description
Full details about the role and requirements
Yukerja Summary
The IT Helpdesk role at Farpoint Prima is curated from JobStreet (category Teknologi & IT). Note the work location (South Jakarta, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
About the role
We are seeking an experienced IT Helpdesk professional to join our support team on a full-time basis in South Jakarta, Jakarta. As an IT Helpdesk specialist, you will play a crucial role in providing first-line technical support to our users, ensuring minimal downtime and maximum productivity across the organisation. This position is essential to maintaining our commitment to delivering outstanding customer service and technical excellence. You will be the frontline of our IT support operations, troubleshooting issues, resolving tickets efficiently, and contributing to a positive user experience across all levels of the organisation.
What you'll be doing
Respond to user support requests via telephone, email, and ticketing systems with professionalism and efficiency
Provide first-line technical support for hardware, software, and network-related issues
Troubleshoot and resolve common IT problems, including printer configuration, software installation, and account access issues
Document all support interactions and resolutions in the IT ticketing system accurately and thoroughly
Escalate complex technical issues to senior IT staff or specialists when necessary
Perform remote desktop support and on-site visits to resolve user issues promptly
Install, configure, and maintain user equipment including computers, laptops, monitors, and peripherals
Assist with user onboarding and offboarding processes, including account setup and system access provisioning
Maintain accurate inventory records of IT assets and equipment
Provide user training and documentation to help resolve common issues independently
Collaborate with IT team members to maintain and update IT infrastructure and systems
Monitor system performance and report potential issues to management
What we're looking for
Proven experience working in an IT helpdesk or technical support role (minimum 2 years preferred)
Strong knowledge of Windows and/or Mac operating systems
Proficiency with hardware troubleshooting and basic networking concepts
Experience with remote support tools and ticketing systems
Excellent communication skills, both written and verbal, with the ability to explain technical concepts in user-friendly language
Strong problem-solving abilities and analytical thinking
Ability to manage multiple support requests and prioritise workload effectively
Customer-focused attitude with patience and professionalism when dealing with users
Reliability and punctuality with the ability to work within scheduled hours
Relevant IT certification such as CompTIA A+, Microsoft Certified Associate, or equivalent qualification (preferred but not essential)
Fluency in Indonesian and English is essential for this South Jakarta based role
Apply now
If you meet the above requirements and are excited about joining PT Farpoint Prima, please submit your CV, cover letter, and any relevant certifications to our recruitment team. We look forward to hearing from you and discussing how you can contribute to our continued success.