Job Description
Full details about the role and requirements
Yukerja Summary
The Client Care Specialist role at Macquarie Group is curated from JobStreet (category Teknologi & IT). Note the work location (Indonesia) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Additional office locations
Brisbane, Melbourne, Sydney
Job ID
22095
Date
07-May-2026
Permanent - Full time, Junior, Mid-level
Job category
Retail Banking
You will be working closely with clients to build trust and understand their situation with empathy and professionalism. Using your investigative skills, you will uncover the origin of the issue and provide a mutually beneficial outcome. With an eye for quality, you will ensure suitable resolutions are provided to our clients and share insights to enable continuous process improvement in delivering exceptional client experiences. In this role, you will handle on-going communication over the phone and via email with clients until open cases come to a resolution.
You will be working closely with clients to build trust and understand their situation with empathy and professionalism. Using your investigative skills, you will uncover the origin of the issue and provide a mutually beneficial outcome. With an eye for quality, you will ensure suitable resolutions are provided to our clients and share insights to enable continuous process improvement in delivering exceptional client experiences. In this role, you will handle on-going communication over the phone and via email with clients until open cases come to a resolution.