Job Description
Full details about the role and requirements
Yukerja Summary
The Remote Client Operations Manager for Legal Services Company role at Pearl Talent is curated from Remote Jobs (category Kerja Remote). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
# Remote Client Operations Manager for Legal Services Company
## Position Overview
A founder-led, tech-enabled legal-medical services company is looking for a Client Operations Manager to own end-to-end case coordination and act as the operational backbone linking law firms, insurance carriers, and medical experts.
The business is early-stage and lean, where one person owns broad operational scope and effectively runs their own workflow like a mini-GM. Transactions are high-dollar and high-stakes, the audience is legal and medical professionals, and the culture rewards ownership, precision, and resourcefulness over rigid process.
## Work Schedule & Compensation
**Work Schedule:** Eastern Time | 9:00 AM – 5:00 PM ET, 100% overlap required (Monday–Friday)
**Compensation Range:** $3,000 - $3,500 USD/month based on experience
**Locations:** Eastern Visayas, Central Luzon, Mexico City, Bogotá, São Paulo, Cape Town (Work from anywhere in LATAM or the Philippines)
##
Key Responsibilities
Day-to-day, this role owns
- High-volume, multi-channel queue of active cases across email, phone, and portal
- Invoicing, scheduling, and coordination
- Building or repairing trackers and processes that keep everything moving
Success means the founders no longer have to chase confirmations or invoices — they fully trust that day-to-end case management is handled, freeing them to focus on growth.
## Must-Have
Requirements
- 4+ years owning a high-volume queue of cases, accounts, or client relationships end-to-end in a B2B services environment
- Proven experience managing high concurrent volume across multiple channels (email, phone, client portal)
- Hands-on ownership of money-adjacent workflows (invoicing, billing, or claims/case financial coordination) under zero-defect accuracy
requirements
- Track record of building or repairing a tracker, SOP, checklist, or workflow process from scratch
- Proficiency with Excel and Outlook plus at least one CRM, case-management, or client-portal system
- C1+ English (CEFR) — written and spoken at near-native, mastery level for direct communication with US attorneys and medical professionals
- Availability to work 9:00 AM – 5:00 PM ET with 100% overlap
## Nice-to-Have
Requirements
- Domain exposure to medicolegal, legal services, IME, medical records, insurance, or claims coordination
- Experience at an early-stage startup or lean, founder-led services business with broad individual operational ownership
- Experience coordinating directly between external professional stakeholders (law firms, medical providers, insurance carriers)
- Demonstrated ability to rapidly learn bespoke or proprietary internal tools and systems
- Documented promotions or expanding scope within a single organization
##
Benefits
- Competitive Salary: Based on experience and skills
- Remote Work: Fully remote—work from anywhere
- Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
- Generous PTO: In accordance with company policy
- Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
- Direct Mentorship: Guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Connect with professionals worldwide
## Recruitment Process
- Application
- Screening
- Skills Assessment
- Topgrading Interview
- Client Interview
- Job Offer
- Client Onboarding
Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/remote-client-operations-manager-for-legal-services-company-pearl-talent