Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Experience Specialist role at Hukumonline.com is curated from Glints (category Hukum). Note the work location (Pasar Minggu) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Job Descriptions
- Building engagement and maintaining good relationships with all Hukumonline customers.
- Engaging with all Hukumonline customers periodically since the beginning of the customer subscribing to Hukumonline services.
- Drafting a request letter for an audience/Discussion with client and following up on letters that have been sent;
- Analyzing, assessing potential collaboration, and exploring collaboration between Hukumonline and universities that are Hukumonline customers;
- Becoming a host or supporting personnel in Hukumonline Instagram Live activities or other service channels such as Hukumonline Youtube;
- Writing research memos and legal memos;
- Managing the work of the Hukumonline internship team in the Customer Experience Division; and
- Carrying out counter-performance of Unisol Hukumonline customer service benefits.
- Arranging and managing executive audience schedules and executive projects carried out in the Customer Experience Division;
- Carrying out regular projects in the Customer Experience Division;
- Analyzing customer data related to service utilization and creating strategies/ideas/input in customer retention efforts;
- Assisting in research for government agencies and international institutions for audiences;
- Following up on Customer Request needs related to Regulations and Decisions or other Hukumonline services.
Job Requirements
- Bachelor of Law degree is mandatory
- Work experience or internship in a law firm or international organization, or a company that focuses on B2B business;
- Has skills in using software related to Google Documents (Docs, Spreadsheets, Slides, etc.), Microsoft Office, Mentimeter, MIRO and other presentation software.
- Good in English writing and speaking skills
- Have research skills (including qualitative and quantitative);
- Have the ability to correspond letters in English with and in Indonesian.
- Good communication skills in conveying ideas, thoughts, or responding to messages from others, both in person and online communication via e-mail and social media platforms;
- Have experience in holding and facilitating FGDs, workshops and seminars through online platforms;
- Have good public speaking skills in Indonesian and English;
- Have the ability to write terms of reference for activities in English and Indonesian;
- Have experience in managing research projects or project activities related to law, human rights, the environment, the press, protection of women, children, the disabled, and indigenous peoples (optional);
- Have experience in organizing and/or leading a campus or community organization