Job Description
Full details about the role and requirements
Yukerja Summary
The Crisis Hotline Operator - Contract Basis (MY) role at ThoughtFull™ World is curated from Himalayas (category Kesehatan). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
About ThoughtFull:
ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.
ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team!
Responsibilities:
(Professional training will be provided)
- Provide psychological first aid (attend, de-escalate/escalate and intervene) to crisis callers from our corporate clients in English, Malay, Mandarin and Cantonese.
- Oversee operations and management of the wellbeing-hotline services (attend, de-escalate/escalate and intervene).
- Provide accurate and up-to-date information to callers/individuals accordingly.
- Refer callers/individuals to appropriate resources when needed.
- Collect accurate data about calls and callers with proper record keeping.
- Monitor and manage the company’s ticketing platform, ensuring timely handling of app bugs and support requests.
- Supported by the in-house clinical team in administrative processes and psychological case management.
- Being on standby on a fixed shift. [Phone to have stable internet connection to receive calls from the CloudTalk app]
- Flexible working locations, you can be based anywhere.
Requirements
- Preferably have a degree qualification in mental health related fields, such as counselling, clinical psychology, or equivalent.
- Preferably a licensed or registered mental health professional with experience in crisis management hotlines.
- Fluent in English, Malay, Mandarin and Cantonese.
- Must be punctual, reliable and able to work varying shifts.
- Have sufficient digital and computer literacy and a meticulous record keeper.
- Open-minded and multiculturally competent; accepting of differences in cultures, religions, and sexuality;
- Open to learning; committed and motivated to learn and improve.
- Fresh graduates are encouraged to apply.
Benefits
- Opportunity to make a positive impact and save lives
- Work in a leading mental health tech company in SEA
- Partner with us to make mental healthcare accessible to all
Originally posted on Himalayas