Job Description
Full details about the role and requirements
Yukerja Summary
The Social Media Representative-Italian Speaker in Greece (w/ Relocation Package) role at AetherCore is curated from Himalayas (category Marketing & Penjualan). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
Location: Onsite ?in Moschato, Greece or Remote in Greece
Company: Cross Border Talents is Recruiting!
About Us:
Join our vibrant and dynamic team dedicated to delivering top-notch support to our online community. We are passionate about creating a safe and positive environment for our users, and we need empathetic and skilled individuals to help us achieve this mission.
Responsibilities:
- ? Assist our community and resolve inquiries empathetically, accurately, and promptly.
- ? Stay knowledgeable about our products and community standards.
- ?? Make well-balanced decisions and advocate effectively for our community.
- ? Exhibit strong interpersonal, verbal, and written communication skills, with an emphasis on empathy.
- ? Support the company’s mission by prioritizing the community’s well-being.
- ? Investigate and resolve issues reported on the social media platform, including account support and reports of abusive content.
- ? Respond to user inquiries with high quality, speed, empathy, and accuracy.
- ? Use market-specific knowledge to develop scalable solutions for community support.
- ? Analyze data to improve the overall user experience.
- ?? Enforce the company’s Terms of Use by monitoring reports of abuse.
- ?? Review reported content within agreed turnaround times and quality standards.
- ?? Identify workflow inefficiencies and suggest solutions.
- ? Recognize trends and escalate issues outside company policy to the global team.
Experience:
- ? Up to 1 year of experience in a Business Process Outsourcing environment or a comparable service/process management environment.
- ? High affinity and cultural awareness of the political and social situation relevant to the market/region supported.
- ?? Italian speaker (C2) with very good communication skills in English (at least B2 level).
Skills:
- ? Exceptional communication and soft skills.
- ? Strong problem-solving abilities.
- ? Tech-savvy and resourceful.
- ? Ability to multitask and work efficiently.
- ? Excellent reasoning and analytical capabilities.
- ? Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
Requirements:
- ?? EU nationality or Greek residence permit.
- ? High school diploma.
- ? Availability to work in shifts (40 hours per week, 5 days per week, 8 hours per day) between Monday-Sunday, 7 am-10 pm.
Benefits:
- ?? 5 working days of training.
- ?? Relocation package including paid flight to Greece, airport pick-up, administration assistance (tax number, bank account, etc.), 2 weeks paid in a hotel, and help from an agency to find an apartment.
- ? Gross monthly salary plus a monthly performance bonus
- ?? Rotational shifts (40 hours per week, 5 days per week, 8 hours per day)
If you are passionate about helping others and creating a positive online community, we would love to hear from you. Apply today and make a difference! ?
Originally posted on Himalayas