Job Description
Full details about the role and requirements
Yukerja Summary
The Document & Visa Officer role at Hobi Holidays Tour is curated from JobStreet (category Teknologi & IT). Note the work location (East Jakarta, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Document & Visa Officer
SHW Journey Group is a Travel, Hospitality, and Edu ecosystem. We are looking for a detail-oriented and responsible Document & Visa Officer to handle travel documents and visa arrangements for guests joining international departures.
Key Responsibilities
Manage guest travel documents, visa applications, travel insurance, and required supporting documents for international departures.
Check the accuracy and completeness of guest documents, including passport validity, personal details, financial documents, and destination-specific visa requirements.
Prepare, submit, and monitor visa applications through embassies, visa centers, or official appointment systems.
Follow up with guests regarding missing documents, revisions, biometric appointments, and visa status updates.
Coordinate with sales, operations, and tour teams to ensure all guest documents are complete and ready before departure.
Qualifications
Minimum education: Diploma / Bachelor's Degree from any major.
Previous experience in a travel agency, visa processing, travel document administration, tour operations, or customer service is preferred.
Strong attention to detail, especially in checking names, dates of birth, expiry dates, and visa forms.
Able to work with deadlines, manage multiple departures, and stay organized under pressure.
Good communication skills and basic computer skills, especially in Microsoft Office, Google Sheets, Google Drive, and email.