Job Description
Full details about the role and requirements
Yukerja Summary
The Helpdesk & Service Performance Management Officer role at Trimegah Securities Indonesia is curated from JobStreet (category Teknologi & IT). Note the work location (South Jakarta, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Job description
Respond to support requests via email, phone, or chat in a timely and professional manner.
Troubleshoot technical issues and provide guidance to users for resolution.
Escalate complex issues to senior technical teams or relevant departments.
Maintain a knowledge base of common technical issues and solutions.
Manage and maintain hardware and software configurations according to standards.
Monitor system performance, identify issues, and take corrective actions.
Manage system security, implement policies, and monitor for potential threats.
Requirements
Entry Level
Education: Bachelor's degree in Computer Science or Informatics.
Experience: 0-1 years of experience in technical support or computer systems; familiarity with operating systems, networking, and business applications.
Technical Skills: Basic troubleshooting abilities, strong customer service orientation, and eagerness to learn security and data integrity protocols.
Associate
Education: Bachelor's degree in Computer Science or Informatics.
Experience: 2-4 years of experience in technical support or system administration.
Technical Skills: Proficiency in troubleshooting tools and techniques, intermediate knowledge of network and system security, and experience managing software configurations.
Senior
Education: Bachelor's degree in Computer Science or Informatics.
Experience: 5+ years of extensive experience in computer systems, complex troubleshooting, and system administration.
Technical Skills: Expert proficiency in troubleshooting critical issues, advanced knowledge of system security, proven ability to mentor team members, and comprehensive understanding of data integrity and infrastructure management.