Job Description
Full details about the role and requirements
Yukerja Summary
The Online Video Sharing - Customer Service Representative role at Metacom Careers is curated from Bossjob (category Teknologi & IT). Note the work location (Quezon City, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
As an Online Video Sharing Customer Service Representative, you will provide customer support to users of a leading online video-sharing platform. You will assist with account-related inquiries, content concerns, technical issues, and general platform support through phone, email, or chat while delivering a positive and professional customer experience.
Key Responsibilities:
- Respond to customer inquiries regarding account access, platform features, and general support.
- Assist users with account recovery, profile updates, and troubleshooting basic technical issues.
- Escalate complex issues to the appropriate team when necessary.
- Accurately document customer interactions and maintain detailed records in the system.
- Ensure compliance with company policies, data privacy standards, and platform guidelines.
- Deliver courteous, accurate, and timely support through phone, email, or chat.
Qualifications:
- Must have at least 2 years in College with no back subjects
- Must have 6 months experience in BPO
- Willing to work on shifting schedule
- Must be willing to accept a 4-month project-based employment arrangement.
- Must not have been connected with Online Search Engine Account within 3 months prior joining date
Why Join Us?
- 25,000 completion bonus*