Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Quality Assurance (Lifestyle) role at Seven Retail Group is curated from JobStreet (category Teknologi & IT). Note the work location (South Jakarta, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Our Company
Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle Services.
We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living.
Ready to take the next step in your career? Join us as a Customer Experience & Quality Assurance and discover what you can achieve at Seven Retail. Read on to learn more!
Your Day-to-Day
Monitor and investigate booking failures, customer complaints, and operational issues to identify root causes and drive resolution.
Analyze customer feedback (VOC, CSAT, NPS) and operational data to identify trends and recommend process improvements.
Evaluate telesales interactions against SOP and customer experience standards, and identify coaching opportunities to improve service quality.
Collaborate with Sales, Customer Service, Clinic Operations, and related teams to resolve recurring issues and enhance the end-to-end customer journey.
Prepare and present regular quality reports on complaint trends, booking performance, customer satisfaction, and key improvement initiatives.
Qualifications
Bachelor's degree (S1) in any discipline.
Minimum 1 year of experience in Quality Assurance, Customer Experience, or a related field.
Strong analytical, communication, and problem-solving skills.
Strong proficiency in Microsoft Excel and Google Sheets (workspace).