Senior Underwriting Service Specialist

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility?.

Position Summary:

At Arch, our operations teams enable the business to grow and scale by providing differentiated service while focused on efficient processes.As a Sr. Underwriting Service Specialist, your roleis to ensure account service delivery meets and exceeds ourcustomer’sexpectations. The Sr. Underwriting Services Specialistutilizescustomer service skills, established processes, and various software applications to achieve individual and unit targets and to ensure Service Level Agreements (SLA’s) are met. The Sr. Underwriting Service Specialist works cross-functionally andis responsible foranalyzing key pieces of information anddeterminingtheappropriate courseof action. Throughdemonstratedleadership skills and technicalexpertise, the Senior Underwriting Service Specialist may provide training or guidance to colleagues,assistwith and address problem resolution, workdistributionand/or quality assurance. This position collaborates with underwriters, corporate resources, and global COEs to ensure we meet both internal and external commitments thereby contributing to the overall results of the unit/department.

Responsibilities and Accountabilities

• Evaluate financial statements, including debt-to-equity ratios, to assess the financial viability of third-party administrators.

• Perform audit functions on client accounts.

• Select certificates for review and test against contractual agreement rate sheets to verify accuracy of consumer purchases.

• Assistin data evaluation and reconciliations.

• Evaluate dashboards using Power BI.

• Research market tends for EVs and other vehicles to assess potential business impacts.

• Research the regulatory environment and present findings on potential business impacts.

• Provide service delivery for moderately complicated accounts for policy & endorsement issuance

• Policy Rating and/or initial entry into rating model

• Processing of various underwriting transactions and requests

• Communicates with various internal functions as well as brokers to serve as key contact for assigned accounts

• Booking/Invoicing

• Coordinate other services within Arch Insurance as needed

• Serve as Lead for work distribution, problem solving/issue resolution or business process expert as needed

• Provide training or guidance to less experienced colleagues, as needed

Required Skills and Abilities

• Analytical andproblem solvingability

• Detail-oriented

• Customer-focused

• Collaborative and team-oriented

• Demonstrated technical skills and insurance knowledge

• Demonstrated resource for colleagues and other internal business partners

• Self-directed showing personal accountability and sense of urgency

• Strong communicationand organizational skills

Education and Experience:

• Bachelor’s Degree and/or Insurance Designation preferred

• 3-5 years’ experience in Insurance industry

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

75,000 - 95,000/year CAD

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes medical plus dental, vision and prescription drug coverage; a competitive retirement plan with generous matching; Vacation plus 4 Lieu Days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off plus 8 Sick Days per year; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Maternity Leave top up of up to 18 weeks and Parental leave top up of 6 weeks; and Tuition Reimbursement.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

Originally posted on Himalayas