Travel Agent - Air Department Specialist

We are looking for a highly experienced Travel Agent to join our Air Department team. The ideal candidate will have extensive hands-on experience with the Amadeus Selling Platform, or strong knowledge of air travel booking systems. This role involves managing flight reservations, issuing tickets, and providing exceptional customer service via email, phone, and Zoom. Key ResponsibilitiesBook and manage flight reservations using Amadeus GDSIssue, reissue, and refund airline tickets accuratelyProvide fare quotes and resolve booking issues efficientlyCommunicate professionally with clients via email, phone, and ZoomCoordinate with airlines and vendors for schedule changes and special requestsMaintain accurate records and ensure compliance with travel policiesDeliver outstanding customer service and personalized travel solutionsQualificationsMinimum 3 years of experience in air travel booking, preferably using Amadeus GDSStrong understanding of fare construction, ticketing procedures, and airline policiesExcellent verbal and written communication skills in EnglishProficient in handling client interactions across multiple channelsDetail-oriented with strong problem-solving abilitiesAbility to work independently and manage multiple bookings simultaneouslyOriginally posted on Himalayas